Informationsservices Tourismus Salzburg GmbH

Tourismus Salzburg GmbH
Auerspergstrasse 6
5020 Salzburg, Austria

Brief project description:

Tourismus Salzburg GmbH (TSG) asked Kohl & Partner to analyse its current information services. The aim was to develop recommendations for action that would enable the available resources to be used more efficiently.

Key elements of the project:

  • arrowboldExamination of TSG's information services
  • arrowboldFind answers to the following questions: What information is actually required by the guest or frequently asked for? How can work processes be more efficient here? What information is required where? Are the processes and procedures at information points and at the personal/telephone/electronic contact points fit for purpose? What is the best way of organising how information is communicated? How is information communicated? How will these function in the future?
  • arrowboldDevelopment of an evaluation concept for permanent monitoring

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