Wellness & Spa

In close cooperation with Rizzato Spa Consulting.

Mystery Check - Wellness & Spa

Detailed check from a customer perspective and identification of positive aspects and areas for improvement. Treatments can be checked on request, particularly the quality of the staff in terms of discretion, active sales and individual guest service. On the basis of the overall check, clear recommendations for improvement are given in the form of a short report.
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Wellness & Spa Strategy

Defining the positioning and theme of a new or existing wellness & spa facility and refining USPs (Unique Selling Proposition) in hardware and software.
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Wellness & Spa Consultancy

Support in the form of individual wellness & spa consulting services in the following areas: Sales & marketing, leading with benchmarks, quality, spa optimisation, development and calculation of a spa menu including signature treatments and spa packages, selection of the right cosmetics brand or own brand concept, employee selection.

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Wellness & Spa Space Design

For new constructions and conversions, we create the space concept for the wellness & spa area based on target groups, target markets and positioning, including detailed design of treatment rooms and spa suites. This includes specific size information, tips on colours and material selection and contact with manufacturers.
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