SEMINAR "Host Quality 2025 - Personalised Quality in the Age of Digitisation"

Target group: Entrepreneurs, managers and directors in the Austrian hotel industry

Date: 25/11/2021
Time: 9:00 - 17:00
Location: STOCK resort, Finkenberg
Organiser: Kohl & Partner
Registration deadline: 11/11/2021
Participation fee: € 475 including break refreshments, lunch snacks and seminar documents plus 20% VAT

In the past, quality was something that individual entrepreneurs and employees "did" unconsciously. Today, we live in an age of quality standards and processes. And tomorrow? The guests of tomorrow will want more! – More individuality!

Against the background of increasing digitisation and the dwindling number of employees in the hotel industry, the challenge and opportunity of the domestic hotel industry lies in top-quality individualised service, professionally organised in the company.

Digital and analogue are not conflicting worlds - combining the advantages of both opens up huge opportunities on the path to Host Quality 2025.

Key content at a glance:

  • arrowboldHost quality yesterday - today - tomorrow
  • arrowboldWhat are guests' expectations of hotel performance in the future?
  • arrowboldService and digitisation - a conflict?
  • arrowboldEmbedding quality management as a central management task
  • arrowboldImpress guests with professional, systematic touchpoint management at all points of the guest journey
  • arrowboldDiscover your hotel's highlights through the eyes of a guest and use them
  • arrowboldDevelop and motivate employees to become top hosts
  • arrowboldHave quality manuals and standards become things of the past?
  • arrowboldQuality development as a permanent process in everyday business
  • arrowboldUse guest feedback to improve host quality
  • arrowboldEvent highlight: A range of successful practical examples
  • arrowboldEach participant receives the Quality Barometer (Kohl & Partner practitioner tool worth € 348) during the seminar free of charge

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